Returns

Racepak Data Systems strives to provide only the highest quality equipment to our customers. In the event a problem is encountered, we recommend a review of the G2X installation manual, to insure all user procedures have been met. If you are still unable to resolve the problem, we recommend contacting us by email (link here to my email) or by phone (949-709-5555) as many questions may be quickly resolved using these methods.

In the event a problem is encountered that requires a return of the unit, please contact our tech support department at 949-709-5555 for return instructions.

Warranty Items: If the G2X or related components is under the 6 month warranty period (applicable to the original owner as determined by date of purchase receipt) and the problem is determined to be manufacturing related, Racepak will repair the item, free of charge. If the problem with the G2X or related items is found to be due to installation or other misuse by the customer, repair charges will be the responsibility of the customer.

Returns: Items to be repaired should be returned to:

Racepak Data Systems
Attn: Repair Department
30402 Esperanza
Rancho Santa Margarita, CA 92688
949-709-5555

The returned item(s) should contain the following:  

  1. Detailed explanation of problem  
  2. Brief explanation of any discussions held with Racepak Technical Support  
  3. Original billing information (Customer name, address, phone number)  
  4. A return name, address and phone number

Shipping charges to the California office will be the responsibility of the customer, while Racepak will pay for return shipping via UPS Ground. 

Racepak understands the urgency of racing related products and strives to return repaired products in a timely manner. Returns may be delayed during periods of seasonal backlogs.

 

30402 Esperanza, Rancho Santa Margarita, California 92688 • Phone: 949-709-5555 • Fax (949) 709-5556 • URL: www.racepak.com
 All text, descriptions, software, images, and other content of this website are the property of Competition Systems, Incorporated. All rights reserved.